Return & Refund Policy
At Sekund.store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions below.
Return Period
Customers may return eligible items within 7 days of receiving their order.
Return Conditions
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase may be required.
Return Shipping
Customers are responsible for all return shipping costs unless the item arrives damaged or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within a reasonable timeframe.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalized or custom-made products
- Products marked as non-returnable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos and order details so we can assist you.
Contact Us
For return requests or questions regarding refunds, please contact: