Return & Refund Policy

14-Day Right of Withdrawal

Consumers may notify us that they wish to withdraw from an eligible distance purchase within 14 days of receiving the order. To start a return, email info@sekund.store with your name and order number. We will provide return instructions and the return address.

Return Condition

The item must be returned in the same condition in which it was received, with all included accessories. Reasonable inspection is permitted, but the item must not be worn or used beyond what is necessary to establish its nature, characteristics and function. Customers may be responsible for diminished value caused by handling beyond reasonable inspection.

Return Shipping

The customer is responsible for return shipping costs for a change-of-mind return unless applicable law requires otherwise. Sekund.Store covers or reimburses reasonable return shipping when the supplied item is incorrect or confirmed defective, subject to applicable law and our instructions. We recommend tracked and adequately insured return shipping.

Damaged, Defective or Incorrect Items

Inspect the order after delivery. If an item is damaged, defective, materially different from its description or incorrect, contact us promptly at info@sekund.store with the order number, a description of the issue and photographs where useful.

Refunds

We will confirm when the return is received and inspected. Eligible refunds are issued to the original payment method. For an exercised EU right of withdrawal, refunds are processed within the time required by applicable law; we may withhold reimbursement until the goods are received or the customer provides evidence of return. Bank or payment-provider processing can add additional time after a refund is issued.

Contact

Sekund.Store
Kanngjutargränd 30
162 57 Vällingby, Sweden
Email: info@sekund.store
Phone: +46 73 525 36 21

Nothing in this policy limits mandatory rights under Swedish or European Union consumer law.