Shipping policy
SHIPPING POLICY
Last updated: 22 August 2026
This Shipping Policy applies to purchases made from Sekund.Store through https://sekund.store.
BUSINESS INFORMATION
Trade name: Sekund.Store
Business type: Sole trader registered in Sweden
Business and return address: Kanngjutargränd 30, 162 57 Vällingby, Sweden
Email: info@sekund.store
Phone: +46 73 525 36 21
VAT number: SE940323721801
ORDER PROCESSING
Orders are normally processed within 1–3 business days, excluding weekends and Swedish public holidays.
After an order has been processed and shipped, the customer will receive a shipping confirmation by email. Tracking information will be provided when tracking is available for the selected delivery service.
DELIVERY AREAS
We deliver to the countries and regions available during checkout. If a destination cannot be selected at checkout, we currently do not deliver to that destination.
SHIPPING METHODS, COSTS AND DELIVERY TIMES
Available shipping methods, shipping charges and estimated delivery times are displayed during checkout before payment is completed.
Estimated delivery times begin after the order has been processed and handed over to the carrier. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, public holidays, customs processing or other circumstances outside our reasonable control.
Unless a different delivery time has been agreed with the customer, orders will be delivered without undue delay and no later than 30 days after the order is confirmed, as required by applicable consumer law.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error in your delivery information, contact us immediately at info@sekund.store. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned because the address supplied by the customer was incorrect or incomplete, or because the parcel was not collected, the customer may be responsible for the reasonable direct cost of reshipping or returning the parcel, where permitted by law.
TRACKING
When tracking is available, the tracking number or tracking link will be included in the shipping confirmation email.
Tracking information may take some time to update after the carrier receives the parcel.
DELAYED OR MISSING DELIVERIES
If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier where appropriate.
You may also contact us at info@sekund.store. Please include your full name and order number so that we can investigate the delivery.
If an order is not delivered within the agreed delivery period, or within 30 days where no different period was agreed, the customer may give us a reasonable additional period to complete delivery. The customer may have the right to cancel the order if delivery is still not completed, subject to applicable law.
RISK DURING DELIVERY
Sekund.Store remains responsible for the goods until they have been delivered to the customer or to a person designated by the customer.
This does not affect cases where the customer independently arranges a carrier that was not offered by Sekund.Store.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order as soon as it is delivered.
If your order arrives damaged, defective or incorrect, contact us at info@sekund.store as soon as reasonably possible. Include your order number, a description of the problem and clear photographs where appropriate.
Where goods are defective, damaged or incorrectly supplied, Sekund.Store will provide an appropriate remedy in accordance with Swedish and EU consumer law. Sekund.Store will cover the reasonable return-delivery costs when legally responsible for the problem.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs procedures may cause delivery delays that are outside our reasonable control.
RETURNS AND THE 14-DAY RIGHT OF WITHDRAWAL
Consumers generally have a 14-day right of withdrawal for eligible distance purchases. The withdrawal period normally begins on the day the customer, or a person designated by the customer, receives the goods.
To exercise this right, contact us at info@sekund.store within the applicable 14-day period.
Approved returns must be sent to:
Sekund.Store
Kanngjutargränd 30
162 57 Vällingby
Sweden
For a change-of-mind return, the customer is responsible for the direct return-shipping cost unless Sekund.Store agrees otherwise or applicable law requires us to pay it.
When the right of withdrawal is validly exercised, the standard outbound delivery charge will be refunded where required by applicable law. Additional costs resulting from the customer choosing a more expensive delivery method than our least expensive standard option are not refundable.
Please consult our Return and Refund Policy for complete return instructions, eligibility requirements, exceptions and refund information.
CONTACT
For questions about shipping or delivery, contact:
Sekund.Store
Email: info@sekund.store
Phone: +46 73 525 36 21
Address: Kanngjutargränd 30, 162 57 Vällingby, Sweden
Customer support hours: Monday–Friday, 09:00–17:00 CET
Typical response time: Within 24–48 business hours